International English Program

- Services must be paid in full 13 days before the course starts in order to complete the enrolment and secure a place in the course and/or accommodation.
- Bookings are not transferable.
- Bank charges are payable by students
- Students must be 13 years of age or over

Cancellation policy

- The cancellation needs to be communicated in writing to the school by the person who booked the course.
- No course changes will be allowed to make up for refunds in the case of course cancellations.
- Where a cancellation is received 1 days after enrolment there will be no refund.
- The deposit is non-refundable.
- Enrolment fee is non-refundable.
- The registration fee is non-refundable.
- Accommodation booking fee is non-refundable.
- There is no refund for any cancellation once the course has commenced.
- After a course has started there is no refund for any accommodation or other item booked.
- No tuition refunds are given for late arrivals, early departures or absences, for whatever reason, from classes during any course.

Refund policy

- If a course is cancelled more than 28 days before the start date, the following charges will apply:
- registration fee

Visa refusal

- 1- No refunds whatsoever are given for Visa refusal.


Other terms

Cancellation and Refund Policy
• If you cancel your course LESS than 28 days before your course commencement date a cancellation fee of 25% of tuition fees will apply.
• No tuition fees will be refunded if you advise cancellation on or after your course commencement date.
• If you cancel your rental accommodation with Global English Centre less than 14 days prior to your arrival date, two weeks fees are to be paid.
• Study days lost due to late commencement on course are not recoverable. There are no refunds for public holiday or absences occurring during your course.
• Should the student cancel their enrolment, Global English Centre shall effect the necessary refund within 4 weeks. The refund will be paid directly to the person who entered into the contract with Global English Centre, unless the person gives written direction to pay another individual. The refund will be paid in the same currency in which the fees were paid unless this is impractical. Application for refunds must be received by Global English Centre in writing, addressed to the Director.
• In the unlikely event that Global English Centre is unable to deliver your course in full, you will be offered a credit of all the course money you have paid to date whereby the reminder of the course maybe completed at a later date. The credit will be applied to you within 2 weeks of the day on which your course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by Global English Centre at no extra cost to you. You have the right to choose whether you would prefer a credit of the course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If Global English Centre is unable to provide a credit or place you in an alternative course, the Director will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Director.
• No refund for school courses due to unexpected situations or natural disasters (eg. Fire, cyclone, flooding…etc). The school may decide to close for the safety of the students and staff.
• Unused fees cannot be transferred as credit to another student.
• This agreement does not remove the right to take further action under Malaysia’s consumer protection law.
• The registered provider’s dispute resolution process does not circumscribe the student’s right to pursue other legal remedies