SIELE PREPARATION

- Services must be paid in full 21 days before the course starts in order to complete the enrolment and secure a place in the course and/or accommodation.
- Bookings are not transferable.
- Students must be 14 years of age or over

Cancellation policy

- The cancellation needs to be communicated in writing to the school by the person who booked the course.
- The deposit is non-refundable.
- No refund will be made for shortening the course duration after the payment.
- There is no refund for any cancellation once the course has commenced.
- After a course has started there is no refund for any accommodation or other item booked.
- No tuition refunds are given for late arrivals, early departures or absences, for whatever reason, from classes during any course.
- If a student is absent for one or more weeks at a time, arrangements can be made for the course duration to be extended at no extra cost.

Refund policy

- If a course is cancelled more than 14 days before course start: 85% refund
- If a course is cancelled between 1 and 14 days before course start: 80% refund

Visa refusal

- In case a visa is refused to the student, the school will charge a minimum of 350€ or 35€ of total cost Euro and the remaining balance will be refunded to the student upon receipt of an original VISA refusal letter.

Other terms

Guarantees & General conditions
• Enforex is a private enterprise owned by Ideal Education Group. It is also
accredited by the Cervantes Institute and many other institutions.
• Enforex guarantees that all descriptions of programs, accommodation,
and complementary services in the 2014 dates/prices brochure are accurate
(any and all special arrangements and/or agreements should
be set in writing and signed by Enforex).
• The personnel in charge of airport pick-up and transportation to accommodation
are insured, completely familiar with the area and know
exactly where the students are to be dropped off.
• Enforex guarantees a maximum of 10 students per classroom.
• The published offers cannot be accumulated. All offers are subject to
availability. There will be no changes made to bookings that have been
received prior to the promotion. All offers and promotions will be applied
upon enrollment. Discounts that became available after the first
enrollment are not valid.
• In the exceptional case that only 1 or 2 students are enrolled in a
course in the same level, the school reserves the right to convert the
course into a Private or Semi-private program which will result in a
50% reduction of class hours.
• Any complaints need to be given in writing and within the first 24 hours
(of starting classes, of arriving to accommodation, etc. depending on
what the complaint is regarding). Otherwise students will lose the right
to any compensation, refund or changes. Enforex will accept any suggestions
or requests only on a information level and to improve our
services.
Courses Cancellations:
• All program fees must be paid at least 3 weeks prior to arrival otherwise
Enforex reserves the right to cancel the student’s place.
• For cancellations prior to 2 weeks before the arrival date, there will be
a penalty of 250 € + 5% of the total cost. For cancellations made during
the last 2 weeks before arrival, there will be a penalty of 250 € + 10% of
the total cost.
• Credit issued must be used within one year.
• All refunds will have an administration charge of 10% (a minimum of 65 €).
Refunds of less than 100 € will be paid by a check issued in Spain at no
extra cost if the student is still in Spain. If the student is outside of Spain,
the refund will be paid by bank transfer and will include a minimum 35 €
administration fee.
• No refunds can be given for any cancellations made during your stay.
Exceptions can be considered on request, but a minimum of 4 weeks
of your program will be charged.
• After arrival, students may change their destination, school, or program
at no extra charge.
• Course break: 1 free week off for every 12 weeks of the course (4-weeks
notice required). In all other cases, taking a break during your course
will incur a fee of 50 € and accommodation must be paid in full for the
original program length (subject to availability).
• Enforex cannot be held responsible for cancellations due to Act of God,
health or personal problems.