Cambridge FCE/CAE Exam Preparation

About the school: LILA* Language School Liverpool

Number of classrooms: 18

Average nº of student per classroom: 15

Minimum student age: 16

Placement test on the first day: ✓

Distance from the airport: 11 km.

Closest airport: Liverpool

Year the school opened: 2004

School opening times: 8:30 - 19:00

Facilities

Computer room · Cultural trips · Eating area · Elevator · Free internet access · Internet WIFI · Library · Printing service · Self study material · Snack machines · Social activities · Student room · Study room · Tea / Coffee · Television room

Student information

LILA* is situated in the heart of the city, on the doorstep of Liverpool One. Our brand new school offers our students:

• IT Suite

• Interactive Whiteboards

• Tablet PCs

• LILA* Online

• Free Wi-Fi

• Prayer Room

• Lending Library

• Inspirational and vibrant common room

• 18 Liverpool-themed classrooms

Terms & Conditions: LILA* Language School Liverpool

- Services must be paid in full 30 days before the course starts in order to complete the enrolment and secure a place in the course and/or accommodation.

Cancellation policy

- Where a cancellation is received 1 days after enrolment there will be no refund.

- Enrolment fee is non-refundable.

- The registration fee is non-refundable.

- Accommodation booking fee is non-refundable.

- No refund will be made for shortening the course duration after the payment.

- There is no refund for any cancellation once the course has commenced.

- After a course has started there is no refund for any accommodation or other item booked.

Refund policy

- If a course is cancelled more than 7 days before the start date, the following charges will apply:

- registration fee

- 1 week accommodation

Visa refusal

- In case a visa is refused to the student, the school will charge 50 £ and the remaining balance will be refunded to the student upon receipt of an original VISA refusal letter.

Other terms

All students must have the relevant course book to gain entrance to a

class. Should a student’s class level be changed, a new course book

must be purchased. Entrance to class may be refused if a student

does not have a course book.

Data Protection & Use of Information

Information collected and held by LILA about a student is done so

lawfully and in line with the Data Protection Act 1998. A copy of the

Data Protection Act 1998 can be made available upon request.

LILA confirms that the student’s information will not be passed to any

3rd party without prior consent, with the exceptions of those stated in

Part IV of the Data Protection Act; most notably, Sections 28, 29 and

36.

LILA may use your information to send you offers and promotions

from time to time. If you do not want to receive these offers, email

[email protected] with the subject heading “Unsubscribe”

Student’s photos, quotes or details of achievements may be used for

promotional purposes without written consent or notification. Any

objections to this must be made in writing.

Insurance and Liability

LILA’s insurance policy covers accident or injury on the school premises

only. It does not cover illness, theft, damages or loss of a student’s

personal effects.

LILA holds no responsibility for any illness, theft, damages or loss of

personal effects and strongly recommends that students take out

personal insurance which covers, as a minimum, travel, health and

money. EU Nationals may be eligible for health cover through the

E111

Any activity undertaken by a student during their stay is strictly at their

own risk and the school will accept no responsibility. This includes

activities where a staff member is present, whether or not in an official

capacity.

LILA will not be held responsible for any difficulties a student may face

due to any undisclosed medical conditions.

Cancellation by school

LILA reserves the right to cancel/adapt any course

LILA will refund payments under the following circumstances:

A) school closure due to circumstances outside of our control – this

does not include adverse weather conditions

B) if school is unable to provide reasonable space to conduct the

course

C) if student’s application compromises the reputation of school

prior to arrival

D) avoid breach of the above conditions

LILA is not obliged to refund payments under the following

circumstances:

A) reasonable repair work or decoration to the premises

B) if student is unable to pay in full at a prearranged time

C) if student is unable to arrive at prearranged time/day

D) if student breaches the Terms and Conditions

School Closure & Bank Holidays

LILA will be closed for all Public Bank Holidays and for 2 weeks during

the Christmas Period. Dates for these closure dates can be made

available upon request.

LILA is not obliged to carry over any missed hours or refund a student

for missed time due to any Bank Holiday.

Absences and “made up” classes

LILA is not obliged to carry over any missed hours due to the student’s

absence nor is the student necessarily entitled to any refund for

those missed hours.

A student on a one-to-one course can have their lesson rearranged

for no charge if 24 hours notice is given. Any cancellation within 24

hours will still be subject to the normal course fee.

Terms & Conditions

General

The student shall not be permitted to assign their booking to any third

party.

The student may not make use of the school’s facilities or name, other

than for the purposes arranged directly by the school.

Booking a Course

LILA reserves the right to refuse bookings.

Courses (with the exception of one-to-ones) are charged on a weekly

basis. LILA will not allow students to book and pay for any partial

weeks.

Course Cancellations by Student

Any cancellation of a booking must be made in writing (post/email)

The cancellation will be considered as per the date it is received by

LILA, not the date it was sent by the applicant.

Fees may be charged dependent on the circumstances and time

frame of the cancellation application.

Any cancellation made before the start of the student’s course will be

considered under the terms of the LILA Course Refund Policy.

Any request for a refund must be made in writing and will be considered

under the terms of LILA’s Refund Policy.

Any cancellation or course curtailment made by a student during their

course of study is not entitled to a refund; they may be offered either

an alternative course or credit for a future booking. Extenuating

circumstances will be considered (See Refund Policy for details on

Special Circumstances). Where students are sponsored by their

embassy, LILA may have existing agreements

Classes

Classes are subject to a minimum number of students.

LILA reserves the right to alter the advertised course schedule; this

includes the cancellation of a course.

Where a course has been cancelled by the school; the student shall

be offered alternative dates or a full refund.

LILA makes every effort possible to provide a nationality mix; however,

this arrangement is subject to seasonal enrolments & availability

Courses run at LILA are for adults unless otherwise advertised.

Students must be 17 or over to attend.

Students under 18 must have parental consent to attend an adult

course.

LILA reserves the right to alter the timetable. Students will be given

prior notification of any changes.

LILA reserves the right to merge, split, cancel or otherwise alter a

class’s composition.

LILA reserves the right to change any teacher in any given class.

If a student’s English level is not suitable for the course they have

booked, LILA reserves the right to move them to a different level.

LILA reserves the right to change a student’s class level; this will be

done in consultation with student’s teachers and the LILA academic

staff. The decision of the academic staff is final.

A certificate for the completion of the course will only be issued to

those students who have an attendance rate of 80% or above. Letters

of enrolment can be issued by LILA at the school’s discretion for those

students whose attendance rate is lower than 80%.

LILA may use additional classrooms in other buildings situated near

the school, including local colleges/universities.

LILA and Agents

Students who have booked through an Agent will be subject to the

Agent’s Terms and Conditions; however, LILA reserves the right to

apply our own Terms and Conditions.

Payments

Course fees must be paid in full before the commencement of the

course unless otherwise agreed by LILA.

Any delays in payment may result in the student losing their guaranteed

place in school/accommodation and/or immediate expulsion from

accommodation/course.

The student is liable to pay all bank charges; any balance outstanding

must be paid by the student on arrival.

The student agrees to pay all charges by the due date, that being not

later than their leaving the course, following which interest will be

charged daily at 2%

LILA reserves the right to withhold or withdraw credit facilities at any

time without notice

Resolution & Disputes

Should a student be dissatisfied with the service LILA provides they

are advised to refer to the LILA Complaints Procedure.

Student Conduct & Liability

LILA reserves the right to adapt and change the rules of conduct at

any time to ensure the well being of students.

Student shall leave the school promptly at appropriate time and

comply with any reasonable requests made by LILA employees.

Students will be liable for any loss or damage to any LILA property;

this includes the building, school grounds or any objects therein and

shall indemnify LILA against and loss or liability.

Students will be liable for injury caused to any other person and shall

indemnify LILA.

(Grounds of) expulsion

LILA reserves the right to refuse admission to a student or expel them

from their course due resulting from their misconduct or unsatisfactory

attendance/work.

Student rules of conduct are clearly laid out in the Student Handbook

and it is the student’s responsibility to make themselves familiar with

those rules.

Expelled students are not entitled to any refund of fees.

Visas

The student is liable to pay the cost of any courier delivery as well as

all bank charges.

In the event of delay in the issue of the visa, no additional costs will be

incurred (with the exception of additional courier fees where necessary)

LILA is obliged to comply with the Sponsorship Duties set out by the

UK Border Agency. These duties include informing the Department of

Immigration of any change of status where a student completes his or

her course early, transfers to another provider, is excluded on academic

grounds and fails to meet his or her visa conditions, defers or

intermits his or her study, is absent for 10 consecutive sessions, or

otherwise changes the expected completion date of his or her study.

This list is not exhaustive.

LILA reserves the right to suspend a student from their course of

study should the Academy have reason to believe that the student is

in breach of the terms of their visa or UK Immigration law.

It is the student’s responsibility to check the details provided on any

CAS Statement or Student Visitor Visa Acceptance Letter; LILA will

not be held responsible for any clerical errors. A draft version of each

type of document will always be sent to the student to be checked

before the document is finalised and issued officially.

LILA reserves the right to withdraw their sponsorship of a student

should the student breach the Student Code of Conduct or their visa

conditions.

Accommodation

A weekly stay is classed as 6 nights. Up to two additional nights will

be charged on a nightly basis. Any more than two nights will be

classed and charged for as one week at the accommodation rate.

LILA will not provide accommodation for students under the age of 18

without an accompanying adult.

Should a student be absent from their booked accommodation for a

long weekend (i.e. Friday-Sunday etc) charges will still apply and they

are not entitled to a refund.

Should the student wish to leave their luggage at their accommodation

whilst they take a holiday from the school they may have to pay a

retainer fee. Prices can be made available upon request.

Any extensions to accommodation must be applied and paid for a

minimum of 10 workings days before the extension’s start date;

otherwise, LILA cannot guarantee the extension will be possible.

LILA will endeavour to place a student in their accommodation of

choice, subject to availability.

Should an accommodation placement not be available, LILA will

endeavour to provide an alternative at similar cost.

LILA reserves the right to ask student to leave their accommodation

with immediate effect should the student breach the terms and conditions

or due to the student’s misconduct

Accommodation cancelled up to 10 working days before the start date

will be refunded in full except for the Accommodation Booking Fee.

For accommodation cancelled between 1-9 working days before the

start date, one week’s accommodation and the Accommodation

Booking Fee will be retained.

Some accommodation charges may still apply should a student

choose to leave their accommodation early. The student should

discuss this with the Accommodation Officer.

The Accommodation Booking Fee applies only once, unless the

student requests a transfer to a new address.

LILA will honour a payment of one week to the accommodation provider

should a student cancel between 1-9 days prior to the scheduled

arrival date.

Should an accommodation provider cancel with less than 48 hours

notice (other than in extenuating circumstances), they may be removed

from LILA’s database at the discretion of the Directors or their

nominee.

Should an accommodation provider breach the terms of their agreement

with LILA, LILA reserves the right to remove the provider from

the database and/or withhold payment at the discretion of the Directors

or their nominee.

Any postponement to an accommodation booking (not due to a visa

delay) may be charged. LILA requires 5 working days notice to guarantee

no charge will be incurred.

Any postponement (due to a visa delay or otherwise) may result in the

student being reassigned to a different accommodation provider.

Version 2: 21/09/2010